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Experience in Information Technology:
Prior Employers / Clients:
Rio Tinto Inc., (Kennecott Utah Copper)
Boston PC Helpdesk
Bluesoft Consulting
Upromise Inc.
Stratus Technologies
Mirror Image Internet
Banta Integrated Media
Thomson Financial Services
Waterfield Technology Group
Fidelity Investments
John Hancock
Dun and Bradstreet
Wang Laboratories
Lotus Development Corporation
Bank of Boston
Commonwealth of Massachusetts
Hardware / Software
Windows XP, 2000 Professional, NT, 98
UNIX/LINUX, Sun OS Solaris, Informix
OVSD (HP OpenView Service Desk)
MS Visual Studio 2005 w/TFS client
MS SQL Server 2005 Management Studio
Oracle 9i
SQL Plus
BEA Weblogic
Apache
Segue Silktest
Mercury Winrunner
Rational Robot
Sungard Omnistation/Plus
MS Office
Symantec/Norton Products
Dreamweaver
Photoshop
and various other software products/services/platforms/languages etc.
Software Quality Assurance and Testing
10+ years experience contract consulting and full time positions in Information Technology including all aspects
of software quality assurance such as:
- Test design, test execution, defect reporting, test automation
- QA methodology design and implementation
- Project leadership, interfacing with development and management during the application development and testing life cycle
- Ability to work independently and cross organizationally to achieve goals
- Detail oriented while maintaining overall perspective of project
- Can quickly add value due to broad exposure to different organizational approaches and levels of sophistication.
Change and Release Management (using ITIL framework)
Develop, coordinate, and implement overall Change/Release Management policy and process
according to ITIL Methodology in coordination with management and functional/operational team
leads for North America region.
- Chair Change Advisory Board (CAB) meetings
- Maintained Forward Schedule of Change (FSC), agenda for meetings, public calendar of changes.
- Forward planning of all changes to production
- Cross functional/regional/global communication of impact of proposed/approved changes on services and
applications in production.
- Facilitate continuous improvement of process and procedures.
- Conduct post implementation reviews
- SOX and audit compliance
Certifications:
- ITIL Foundations
- ITIL Practitioner for Change/Release/Configuration
What is ITIL?
- Information Technology Infrastructure Library created and maintained by the British Office of Government Commerce
- ITIL is a framework of approaches and best practices to service management which is now in ever increasting usage.
- The official ITIL website. One of the best practice trainers in the field is Pink Elephant.
- Q: How does ITIL relate to COBIT?
A: COBIT supports the principles of IT Governance. It integrates the best practice models under one umbrella.
Additional Experience:
Web Design and Development
Your web site should be part of a unified marketing strategy to achieve your organizations goals. I can
help you create a web site focused on achieving the following:
- Attract customers
- Obtain prospective customer contact information
- Validate Your Expertise
- Optimization for search engines to bring targeted traffic
- Link exchanges with appropriate affiliates and partners.
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